Refund policy

Every Grim Printing Co. piece is printed to order just for you. Because nothing is sitting on a shelf, we can't take returns or exchanges for a change of mind or the wrong size. Please check the size guide on each product page before you order (our hoodies run a little small, so consider sizing up).

If something is wrong with your order, we'll make it right. If your item arrives misprinted, damaged or defective, or you received the wrong item, email us at contact@grimprintingco.com within 30 days of delivery with:

• your order number
• a photo showing the problem

We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost packages: if tracking shows your order as delivered but you can't find it, check with neighbors and your local post office first, then contact us and we'll help sort it out. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you've paid the shipping again.

Cancellations: orders go to print quickly. If you need to cancel or change something, contact us within 2 hours of ordering. After that, the order may already be in production and can't be changed.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.